FAQ

What payment methods do you accept?

What should I do if my item arrives damaged?

For damaged items, send an email to theenhanxed@gmail.com including your order number and clear photos of the damage.

What if I made a mistake in my order?

For any mistakes in size, item selection, or quantity, reach out to our team right away with your order details.

How long does delivery take?

Singapore deliveries typically arrive within 3-5 business days after your payment is confirmed.

How do I choose the right size?

Each product page includes a detailed size chart to help you select the perfect fit.

Can I pick up my order instead of having it delivered?

At this time, we only offer delivery services and cannot accommodate self-collection.

Are there any additional taxes or duties?

For Singapore deliveries, all duties and taxes are included in your purchase price.

What happens if something I want is out of stock?

Enable Re-Stock Notifications on product pages to receive updates when sold-out items become available.

How can I track my order?

Do I need to pay for returns?

Customers cover return shipping costs except for cases involving defects, damage, or order fulfillment errors.

Can I change my shipping address after ordering?

Double-check your shipping details during checkout. For address changes, email theenhanxed@gmail.com immediately after ordering. We cannot take responsibility for deliveries to incorrectly entered addresses.